Responsible gambling

What Responsible Gambling Means

Playing should be enjoyable and controlled. Responsible gambling means making conscious choices about how, when and how much you play. It also means recognising when play is no longer fun or is causing harm, and taking steps to protect yourself.

Warning Signs of Problem Gambling

Spending more time or money than intended.
Chasing losses or increasing stakes to try to recover losses.
Thinking about gambling constantly or being unable to stop.
Neglecting work, family or social commitments because of gambling.
Using gambling to escape from stress or emotional problems.
Borrowing money to gamble or hiding gambling activity from others.

Tools to Manage Your Play

There are practical tools you can use immediately to keep play within healthy limits. These are easy to set up in your account and put you back in control.

Deposit limits — set daily, weekly or monthly maximums for money you add.
Loss limits — cap total net losses over chosen timeframes.
Wager limits — restrict how much you can stake per day.
Session time-outs — short breaks from play (for example 1, 6, 12 or 48 hours).
Self-exclusion — block access to your account for at least one day up to indefinitely.
Reality checks — session reminders that prompt you to review time spent playing.

Self-Exclusion and GamStop

If you feel you need a break from gambling, self-exclusion is a strong and effective option. Self-exclusion takes effect immediately and prevents access to gambling services for the period you choose.

For players in the United Kingdom, the site is integrated with the national self-exclusion scheme. Enrollment in this scheme blocks access across participating operators and is a reliable step for those who want a sustained break.

Financial Controls and Limits

Managing money is central to safer play. Use these controls before you start gambling rather than waiting until problems arise.

Decide on a strict personal budget and treat gambling as entertainment, not income.
Set deposit limits to match that budget and reduce them if needed; limit changes normally take effect within 24 hours.
Consider removing saved payment methods from your account to create a natural barrier.
Use loss and wager caps to limit exposure during losing streaks.

Time-Outs, Account Restrictions and Closure

Short time-outs are useful when you need an immediate break. If concerns persist, longer self-exclusion or account closure may be appropriate. These options are designed to be simple and effective:

Immediate short time-outs are applied from your account settings and take effect without delay.
Self-exclusion can be set for fixed periods or indefinitely; restoration requires a formal process after the chosen period ends.
Account restrictions and closures are applied to protect you; any funds handling follows the site’s terms and verification checks.

Safer Play Habits

Set a time and money limit before you start and stick to it.
Avoid gambling when feeling upset, stressed or under the influence of alcohol or drugs.
Keep gambling separate from essential finances—never use rent, bills or loaned money.
Take regular breaks and reflect on how gambling makes you feel.
Talk with someone you trust if gambling is causing worry or conflict.

Getting Help and Support

Asking for help is a positive step. If gambling is causing distress, reach out for support—confidential options are available.

Contact the site’s support team via live chat, email or phone for help with account limits, self-exclusion or to request additional protections.
Use professional support services and helplines specific to your country for confidential advice and treatment options.
Peer support groups and counselling can help with coping strategies, financial planning and relapse prevention.

Support for VIP and High-Intensity Players

If you participate in higher-stakes activity or a loyalty programme, extra safeguards are available. Discuss tailored protections with a support representative to ensure limits and reviews match your circumstances.

Request bespoke deposit and loss limits, and regular account reviews.
Ask for cooling-off periods before loyalty benefits or VIP status can be reinstated following self-exclusion.
Consider removal from VIP communications if they encourage play you wish to avoid.

Privacy, Fairness and Confidentiality

Your privacy and the fairness of play are important. Responsible gambling support and any related account changes are handled confidentially and with respect for your data and wellbeing.

When you ask for help, expect clear communication about next steps, how limits apply and what to expect regarding account access and funds handling.

How to Start Right Now

If you want to take immediate steps:

Set or lower deposit limits in your account settings.
Activate a session time-out or self-exclusion if you need a break.
Contact support to discuss extra protections or to request account review.
Talk to a trusted friend or seek confidential professional help if gambling is affecting your life.

Small, timely actions can make a big difference. You do not have to manage this alone—support is available and tailored to what you need.