Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website and use our services. It applies to visitors, registered users and account holders. We aim to be clear about what we process and why, and to ensure your rights under applicable data protection laws are respected. If you have questions or wish to exercise your rights, contact us at [email protected].

Information We Collect

We collect information that is necessary to create and manage your account, verify identity, comply with legal obligations, deliver services and improve your experience. This may include:

Account details: email address, username, password, date of birth and contact preferences.
Profile and identity information: full name, residential address and government-issued identity documents or selfies for verification and age checks.
Technical and usage data: IP address, device identifiers, browser type, operating system, pages viewed, session times and activity logs.
Communications: records of correspondence with our support team, including chat transcripts and emails.
Responsible gaming and risk data: information about self-exclusion choices, deposit/wagering limits you set, and interactions with responsible gambling tools.
Marketing preferences: whether you consent to receive promotional messages and the channels you prefer.

How We Use Your Information

We use personal information to provide and improve our services, comply with legal obligations and protect users and our platform. Typical uses include:

Account administration: registering and managing your account, verifying your identity and maintaining account security.
Compliance and safety: meeting legal and regulatory requirements, conducting identity checks, preventing abuse and detecting fraud.
Service delivery: operating our website, enabling access to features, responding to support requests and maintaining service quality.
Responsible gaming: operating self-exclusion, deposit or session limits and other player protection measures.
Personalisation and promotions: tailoring offers, loyalty and VIP programmes and communicating marketing materials where you have consented.
Analytics and improvement: monitoring site performance, diagnosing technical issues and improving user experience.

Legal Basis for Processing

Where applicable data protection laws apply, we rely on one or more of the following legal bases:

Performance of a contract: processing needed to provide the services you request.
Legal obligation: processing required to comply with laws and regulatory obligations.
Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention, platform security and service improvement, provided your rights do not override those interests.
Consent: where you have given your clear consent, for example for marketing communications or certain profiling activities.

Sharing and Disclosure

We share personal information only as necessary and with safeguards in place. Recipients may include:

Service providers who support our operations (hosting, analytics, technical support, identity verification and compliance services).
Regulatory, investigative or law enforcement authorities when required by law or to respond to legal requests.
Independent dispute resolution and auditing bodies where necessary for complaint handling and fairness verification.
Third parties involved in responsible gaming schemes and verification services used to protect players.

International Transfers

Your information may be processed in countries other than your own. Where transfers to jurisdictions without an equivalent level of protection occur, we implement appropriate safeguards such as standard contractual clauses or other measures required by law to protect your data.

Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy and to meet our legal and regulatory obligations. Retention periods are determined by the nature of the data and the underlying processing purpose. When information is no longer required, we will securely delete or anonymise it.

Security

We implement administrative, technical and physical measures to protect personal information against unauthorised access, loss, misuse or alteration. Measures include encryption of data in transit, access controls, monitoring and staff training. While we work to protect your data, no system can be completely secure and absolute protection cannot be guaranteed.

Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to rectify inaccuracies in your data.
Right to request erasure of your personal data where there is no lawful reason for us to retain it.
Right to restrict or object to processing in certain circumstances.
Right to data portability for information you have provided in a structured, commonly used and machine-readable format.
Right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed.

Automated Decisions and Profiling

We may use automated processes to support marketing, loyalty tiering and risk assessments for player protection. Such profiling helps us personalise offers, identify risky behaviour and operate loyalty programmes. Where automated decisions have a legal or similarly significant effect, you may request human review and explanation of the decision, and have the right to contest it.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the site, remember preferences, analyse performance and personalise content. You can manage cookie preferences through the site settings or your browser controls. Disabling certain cookies may affect site functionality and your experience.

Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal information from persons under the age of 18. If we become aware that we have collected data from a minor without appropriate verification and consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the site or by other reasonable means. Continued use of our services after changes are published constitutes acceptance of the updated policy.

Contact

If you have questions, wish to exercise your rights or need more information about our privacy practices, contact us at:

[email protected]